NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-ACT-FAIL")
I just purchased the premium plan for the "Smart Parental Control" app. I’m trying to use this on a newish iPhone and when I go to "Unlock Premium" I am taken to a SPC Activation screen to set up. Th...
Hello NETGEAR Community!
We just released a patch this morning that should resolve this issue. I was also impacted by this error and can confirm, once I attempted to enable Smart Parental Controls (SPC) again and followed the pompts it worked as expected.
If you haven't done so already, please log into your Orbi app and tap the Smart Parental Controls tile to enable this feature.
If anyone is still having an issue with activation please let me know and we can continue to debug this issue further.
I appreciate everyone for your effort and patience in getting this issue resolved.
Best Regards,
Christine T.
Continuing the discussion on the previous post that had 88 replies but got closed.
Netgear Support finally resolved the issue I had with SPC not working following the force migration in January 2022. Basically, it would work for a few hours and then stop applying rules, logging history, etc. It was resolved end of October, 10 months !.
The problem was caused by remaining Circle configs or logs not allowing Netgear SPC to work. Level 3 support recreated by setup in their lab and built a script that deleted all trace of Circle. After applying this script into my router, I did factory reset and reinstalled the app. The profiles weren’t lost and SPC has been working for 2 weeks non stop now. First time it ever works that long after leaving Circle.
So if you are a previous Circle user on Orbi (Ex RBR50) and could never make SPC work, they have a solution. Just need to point them to the script Level 3 support have built. (PM me for my case number)
Thank you to Bernard from Level 2 who finally got this resolved and spent hours with me on the phone.