NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Internet Disruptions on WiFi (ethernet internet and wifi access to NAS not affected)
I have a Nighthawk AC1750 running firmware v1.0.4.128_10.0.104. For quite sometime I've had intermittent internet service disruptions for my wifi connected devices. It simply stops working, and requi...
Just circling back that I made a single change after this last post and simply disabled parental controls (i.e., Circle). It's been over a month and alls been great since...consistent high wifi speeds, not one wifi outage, and haven't had to bounce the router (these outages had been going on for as long as I can remember and occurred with a frequency of no longer than every few days). Not sure if there's a known problem with parental controls specifically affecting wifi (and not wired connections) and don't have much interest in troubleshooting further, but wanted to provide an update for anyone who may be running into something similar in the hopes it may help. Thx to those who weighed in.
R6700v3 is the Nighthawk model. The modem is a Arris SB6183. Ethernet cables are all CAT6. And just to clarify, all the ethernet connected devices run through my Nighthawk as well, not direct to the modem.
Does the front LEDs show any indication of a problem when this happens?
Has a factory reset and setup from scratch been performed since last FW update with out using any backup configurations and not enabling Access Controls, Armor, Circle or Traffic Meter?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
-- Does the front LEDs show any indication of a problem when this happens?
no indications of problems
-- Has a factory reset and setup from scratch been performed since last FW update with out using any backup configurations and not enabling Access Controls, Armor, Circle or Traffic Meter?
Yes, and I've enabled the few configs I have in place in a phased approach when no problems seem to be occurring. Challenge is the disruptions are intermittent, so at times I may need to wait anywhere from hours to several days for one to occur. I guess the last thing I enabled was Circle, so I could try to turn that off and just wait for a couple weeks to see what happens.
-- Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
This has all been done
-- Be sure there are no coax cable line splitters in the between the modem and ISP service box.No splitters
-- Be sure your using good quality RG6 coax cable up to the modem.Check
-- Be sure to power OFF the modem for 1 minute then back ON.I don't power off for a full minute between cycles. I could certainly try it next time this happens, although I'm suspect that would help.
I would reset and setup from scratch been performed since last FW update with out using any backup configurations and not enabling Access Controls, Armor, Circle or Traffic Meter.
Also do a full OFF of the modem and router as well for 1 minute.
Will give it a shot and report back. Thx!
masterjdog wrote:
I don't power off for a full minute between cycles. I could certainly try it next time this happens, although I'm suspect that would help.
Go back to the instructions. Do what they say.
Look at Quick Tips in the manual.
This section describes tips for troubleshooting some common problems.
The first one is:
Sequence to Restart Your Network
If you must restart your network, follow this sequence:- Turn off and unplug the modem.
- Turn off the router.
- Plug in the modem and turn it on. Wait two minutes.
- Turn on the router and wait two minutes.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
You may have done that already. I can't tell from your message.
I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.Just circling back that I made a single change after this last post and simply disabled parental controls (i.e., Circle). It's been over a month and alls been great since...consistent high wifi speeds, not one wifi outage, and haven't had to bounce the router (these outages had been going on for as long as I can remember and occurred with a frequency of no longer than every few days). Not sure if there's a known problem with parental controls specifically affecting wifi (and not wired connections) and don't have much interest in troubleshooting further, but wanted to provide an update for anyone who may be running into something similar in the hopes it may help. Thx to those who weighed in.
