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Forum Discussion

niallg's avatar
niallg
Aspirant
Dec 30, 2022

MR60 Parental Controls not working

I signed up for free trial of Parental Controls. None of the features work. In addition access control through the app no longer works since I activated the parental controls. Does anyone know how to ...
niallg's avatar
niallg
Aspirant
Jan 04, 2023

Thanks for your suggestion. I already tried that. Access control does not work beyond version 122. I opened a ticket for that and spent hours on the phone with Netgear to provide logs etc. It was never resolved.  I just want to get back to where I was before I activated Parental Control with access control working. I guess worst case I can start over with a new account. Or perhaps when the trial times out it may start working again as before.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 04, 2023

    After loading newer FW, did you factory reset the MR and setup from scratch using the NH app then see if SPC is enabled then? 

    DarrenM KevinLiT 

    • niallg's avatar
      niallg
      Aspirant
      Jan 04, 2023

      Yes. I did a factory reset and a setup from scratch.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jan 04, 2023

        What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
        Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.