Forum Discussion

Aspirant

May 28, 2024

MR60 parental controls

I have paid gor for the parental controls subscription. It worked "ok" for a while, then just quit well over a month ago. I have logged out, logged in, rebooted multiple times, Uninstalled, and reinst...

FURRYe38

Guru - Experienced User

May 28, 2024

Be sure the NH mobile app is up to date.

Be sure FW on the MR and MS is up to date. Update the MS first, the MR lastly.

Try a factory reset and setup from scratch on the MR60.

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message

Submit a bug report thru the NH app:

https://community.netgear.com/t5/Nighthawk-App/How-to-report-a-bug-on-the-Nighthawk-App/td-p/2134684/jump-to/first-unread-message

Tiffjohns22
Aspirant
May 31, 2024
I have been unable to fix this using these steps. I don't think I can survive summer without the ability to play/pause🤣
- FURRYe38
  Guru - Experienced User
  Jun 04, 2024
  Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
  https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
  Enjoy. 📡