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Forum Discussion

DMC001's avatar
DMC001
Tutor
Jan 23, 2022

Netgear Smart Parental Control Premium Subscription - RBK50

I am located in Australia and I have the Netgear Orbi RBR50. Following a recent firmware ugrade I was advised to upgrade my parental controls from Circle to Netgear's Smart Parental Controls so i did...
DMC001's avatar
DMC001
Tutor
Jan 25, 2022
Thanks Blanca. I am aware that the trial has expired. I have followed the steps that you have suggested and that is when I receive the “this plan is not available” under both the monthly and annual buttons.

Any other suggestions? Is the premium subscription available in Australia?
Blanca_O's avatar
Blanca_O
NETGEAR Employee Retired
Jan 27, 2022

Hi DMC001

 

Welcome to NETGEAR Community!

 

I have forwarded your contact information to the concerned team for them to check further the issue. 


Regards,
Blanca
Community Team

  • DMC001's avatar
    DMC001
    Tutor
    Jan 27, 2022

    Thank you

  • DMC001's avatar
    DMC001
    Tutor
    Jan 30, 2022

    Hi Blanca, I havent heard anything from the support team. Do you have an email address or phone number that I can contact them on?