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Forum Discussion
Netgear Smart Parental Controls not functional
(Re-posting here now that I know there's a specific forum for Netgear Smart Parental Controls) I'm currently running my Orbi RBK53 with firmware V2.7.2.104. Two days ago I "upgraded" from Circle...
Just as a shot in the dark, I attempted a factory reset, and then restored the config backup I had previously taken. This did not resolve the issue.
After speaking with Level 1 Tech Support and realizing their scripts are not yet updated to deal with the new SPC, I played around a bit more to attempt to identify the issue. At some point I isolated the iPad device I was having challengs with to its own profile, and the controls seemed to work as intended. Once I added more devices (including non-iOS devices), I started to see issues again with history being logged and off-times being obeyed. This seems to imply an issue with profile corruption. Based on this, I made the decision to go back to Circle.
Going back to Circle required installing firmware older than 2.7.0.70 (I ultimately succeeded with 2.5.2.4), re-enabling Parental Controls, then upgrading to 2.7.2.102 and restoring my config. It seems if you downrev the firmware to another revision that supports the new SPC, there are some bits left that interfere with the ability to enable Circle.
Given my experience, I wouldn't consider Netgear SPC baked enough to be worthwhile, and I'm certainly not going to spend countless hours beta testing the product. I'll happily give it another chance once I hear of stability.