NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear Smart Parental Controls not functional
(Re-posting here now that I know there's a specific forum for Netgear Smart Parental Controls) I'm currently running my Orbi RBK53 with firmware V2.7.2.104. Two days ago I "upgraded" from Circle...
RAX43 - Nighthawk AX4200 (Not listed in model selection - a bit worrying as these are advertised as the latest WiFi 6 Netgear Router)
Nighthawk App and Web based Router access give no SPC tiles (Smart Parent Control)
Therefore the advertised benefits of Smart Parent Controls are non existent - ( outside of the promotional material )
This is confirmed from Netgear support who are wanting to close the case without even responding or attempting to resolve the issue.
Have updated all the latest firmware, spent 2 hrs waiting on line for support team only to be asked to reset the router which made no difference.
Trend Micro Home Network Security is looking like my only solution which is sad as I normally purchase NETGEAR products and their SPC sounded good.
Parental Controls are not seen anywhere in the routers web page? Maybe under Advanced Tab/Security or under Basic Tab?
I looked for this under security as directed by support, but there is no reference to SPC.
See attached screen dump:
I would contact a forum moderator to see if it's supported on the RAX.
- Thanks Furry,
I appreciate you taking the time and due your suggestions.
I sent Christine a direct message concerning the issue but have yet to hear from her.
Just doing a search on the Web using RAX43 will confirm that Netgear Smart Parental control is offered with this model. Even the App had the same router picture.
Cheers