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Forum Discussion
No Parental Controls on RBR750
Hi All,
I have an Orbi RBR750 system that I purchased back in May. Recently I noticed my Circle Plus device stopped working and have read about the Netgear Parental Controls.
Unfortunately, I can't find it in the web interface or in the App. I am running the most current firmware for the router: V4.6.14.3_2.3.12
I have read in other posts that doing a factory reset helps. This did not work for me. I also deleted the Orbi App from my iPhone and downloaded a fresh copy. Still no joy. It is configured as a router. After the factory reset, I was prompted to try a 30 trial of Amour. I did that. Still no joy.
Any help would be appreciated.
Dave
4 Replies
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davenaz wrote:
I have an Orbi RBR750 system that I purchased back in May. Recently I noticed my Circle Plus device stopped working and have read about the Netgear Parental Controls.
Is the RBR750 the "Circle Plus device" you mention?
What happened when it "stopped working"?
Which Netgear Parental Controls have you read about?
There are various types of parental controls with their own sections in this community.
Circle Smart Parental Controls - NETGEAR Communities
or
NETGEAR Smart Home Parental Controls - NETGEAR Communities
Did you read this?
Problems with parental controls are best asked in the appropriate section of this community.
NETGEAR Smart Home Parental Controls - NETGEAR Communities
Good questions. I'll provide more detail.
When I purchased the Orbi RBK752 Kit back in May, I already had a stand alone Circle Plus appliance on my network. If I recall, you could either use the build in Circle functions on the Orbi or the appliance. I opted to NOT use the build in Circle functions.
A few months ago, I used the Circle App on my phone to see usage of my kids. All of the usage dropped to zero. Also porn sites were readily available to ALL users.
The Circle App seemed fine. It could connect to the Circle Plus appliance. I could update setting and it could see all devices, but there was zero content filtering or website monitoring.
I saw a couple of articles on this forum that mentioned the need to do a factory reset (which I did after getting the current firmware). I used the direct interface for the orbi (at http://192.168.1.1) to do the setup. It never asked me about Parental Controls.
Maybe I need to do a factory reset and make sure the Circle Appliance is not on the network?
Thanks for the response. I hope that clarifies. I am assuming that the Circle Appliance is simply not compatible with the RB750 Orbi anymore and that I must use Netgear's Parental Controls subscription instead.
https://www.netgear.com/home/services/smart-parental-controls/
I just can't find anyway to set it up. It keeps referring to menus that simply don't exist in the Orbi interface or Orbi app.
Thanks for the response.
Dave
davenaz wrote:
Good questions. I'll provide more detail.
When I purchased the Orbi RBK752 Kit back in May, I already had a stand alone Circle Plus appliance on my network. If I recall, you could either use the build in Circle functions on the Orbi or the appliance. I opted to NOT use the build in Circle functions.
A few months ago, I used the Circle App on my phone to see usage of my kids. All of the usage dropped to zero. Also porn sites were readily available to ALL users.
Did you set up a subscription to pay for Circe Plus? It doesn't come free.
Maybe you ran out of a trial run.
I saw a couple of articles on this forum that mentioned the need to do a factory reset (which I did after getting the current firmware). I used the direct interface for the orbi (at http://192.168.1.1) to do the setup. It never asked me about Parental Controls.That will get you nowhere without a paid subscription.
