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Forum Discussion
Orbi RBR 750 can't get parental control tile
Hello. I purchased my Orbi RBR 750 more than a year ago. I had some issues with the initial firmware and stopped using it and started using an Eero Pro 6. After seeing the new firmware update to ...
What mobile platform are you using? Apple Or Android
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
Be sure Orbi app is up to date.
Check My Subscriptions in the Orbi app under the top right hand corner menu icon for status of any subscriptions seen there.
Make contact with NG support about this:
Thanks for the suggestions. I've tried them all and still no parental controls tile. I did speak to Netgear support yesterday and they have escalated to a "Level 2" technical support team.
Hopefully they can get it fixed for you.