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Forum Discussion

mib123's avatar
mib123
Tutor
Nov 05, 2022

Orbi RBR750 doesn't have Smart Parental Control feature

I have Orbi RBR750 Firmware Version V4.6.9.11_2.3.5   How do I enable the Smart Parental Control feature? It is not on my Android app (v 2.20.2.2506) and nothing in the GUI admin access portal eith...
iyang's avatar
iyang
NETGEAR Expert
Nov 10, 2022

Hi mib123 ,

 

Do you change your account in Orbi App ?

Since SPC bind with your account (first login during installation)

 

 

Thanks.

mib123's avatar
mib123
Tutor
Nov 10, 2022

Hi iyang ,

 

I didn't change the account in-app (as far as I remember). I set my Orbi a year ago, and I don't recall any changes to the app that I could actually make (like removing a tile in app configuration or something like that). I also deleted the app on my phone and re-installed it and still don't see the parental control tile. 

 

I sort of wonder if I do a full factory reset of the entire Orbi system, do you think it will make a difference? I appreciate your help on this. Thanks, Mike