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Forum Discussion

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 14, 2021

You not seeing anything in the Orbi app? 

https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls

LiquidP wrote:

<<I previously posted somewhere else and is redirected to post here>>

I have a RBK753 purchased from COSTOC.

 

Now it runs on V4.6.3.7_2.0.49 on all 3 units (One RBR750, two RBS750). I could not find SPC in either the Orbi mobile app, or the web UI.

 

I did a few things

  • factory reset on the entire kit last night,
  • uninstall/reinstall Orbi app on my android phone,
  • clean up the storage/cache on my android phone,
  • install Orbi app on my wife's iPhone.

It does not offer me with SPC.

 

Anyone know what else trick I should try, or help me debug this issue. Your input is appreciated.

 

Thanks!

 

LiquidP's avatar
LiquidP
Tutor
Aug 14, 2021
That is correct. It does not offer SPC tile on the orbi app.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 14, 2021

    Will have to see what NGs repsonce is for this...

    Christian_R 

    • LiquidP's avatar
      LiquidP
      Tutor
      Aug 15, 2021
      The Orbi app finally offers a "Add Ons". And in that UI, there is only one "security" and that is also grey off.
      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Aug 16, 2021

        Hi LiquidP,

         

        Can you confirm your region and router serial number for me to check further. Please send me a private message with the requested info.

         

        Thanks,

        Christian