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Forum Discussion
Orbi90
I would like better parental controls setting time limits etc but I can't seem to find them on the Orbi app, any ideas please on how to activate this?
Which exact Orbi system and model are we facing here?
Your Smart Parental Controls experience https://www.netgear.com/home/services/smart-parental-controls/ does start with the Netgear My Time App https://kb.netgear.com/000062124/What-is-the-My-Time-by-NETGEAR-app-and-how-does-it-work-with-Smart-Parental-Controls?article=000062124
Oh whoops, its a RBR350 router, for the life of me cant see where to get this set up!
Hello ClancyS,
Welcome to the NETGEAR Community!
I understand that you would like to use SPC to enhance control of the devices connected to your network. NETGEAR Smart Parental Controls (SPC) offers two premium subscription plans: $7.99 a month or $69.99 a year. Both of these subscriptions offer a 30-day free trial. The Orbi app can be used to activate and subscribe to SPC.
Please follow the steps below to activate and subscribe to SPC:
To start a subscription for SPC Premium:
1. Launch the Orbi.
2. Tap the Parental Controls tile.
3. Tap the "Your trial is expiring" banner at the top of your screen.
4. Tap See Pricing.
5. Choose a subscription plan.
6. Tap Get Started.
7. Fill in the required payment information.
8. Tap Place Your Order.
Best,
Kevin
Community Team
Hi there,
My app doesn't have a parental controls tile - how am I meant to set this up without one please?
ThanksHi there,
I have the RBR350, and would like to use the parental control.
I have checked that I have the latest firmware on the router (V4.4.1.29_3.10.80). I have also checked that all the conditions listed in this article (https://kb.netgear.com/000062988/Why-can-t-I-see-the-NETGEAR-Smart-Parental-Controls-tile-in-the-Orbi-or-Nighthawk-app-after-upgrading-to-the-latest-firmware) are met. Still, I can't see the SPC tile. Any idea on how to fix this?
Hello Community,
I understand there have been issues reported in regard to the SPC tile on the Orbi app.
The NETGEAR Smart Parental Controls tile does not display under the following conditions:
- Your router is in AP (access point) mode
- Your NETGEAR account is not registered in the US
- The account that you used to log in to your router does not match the NETGEAR account attached to your router.
Please ensure that you log in to your router using the account that you registered your Orbi with.
Best,
Kevin
Community Team
