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Forum Discussion
TyrionL
Jan 09, 2022Apprentice
Overnight device activity consuming allowed time
The devices attached to my son's profile are using the network during overnight (when he's not actually using the devices) and consuming time allocated to him. Both of these devices are kept on stan...
FURRYe38
Jan 10, 2022Guru - Experienced User
Please verify the Orbi model system your using?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What mobile devices are you using for Orbi app?
Let see if we can get some moderator review on this...
- TyrionLJan 10, 2022Apprentice
- Please verify the Orbi model system your using?
- Orbi RBR 50
- What Firmware version is currently loaded?
- V2.7.3.22
- What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- AT&T Fiber 1Gbps, using the Pace 5268AC gateway
- What mobile devices are you using for Orbi app?
- iPhone 13
Thank you FURRYe38
- FURRYe38Jan 10, 2022Guru - Experienced User
TyrionL wrote:
- Please verify the Orbi model system your using?
- Orbi RBR 50
- What Firmware version is currently loaded?
- V2.7.3.22
- What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- AT&T Fiber 1Gbps, using the Pace 5268AC gateway< What mode is the Gateway working in? I presume router mode? This modem already has a built in router and wifi.
- What mobile devices are you using for Orbi app?
- iPhone 13
Has a factory reset and setup from scratch been performed since last update?
Is the devices that are being controlled have a IP address reservation on the RBR?
- TyrionLJan 10, 2022Apprentice
Has a factory reset and setup from scratch been performed since last update?
- No. I shouldn't have to do that to get basic functionality to work.
Is the devices that are being controlled have a IP address reservation on the RBR?
- No, why is this necessary?
- Please verify the Orbi model system your using?
- Please verify the Orbi model system your using?