NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Overnight device activity consuming allowed time
The devices attached to my son's profile are using the network during overnight (when he's not actually using the devices) and consuming time allocated to him. Both of these devices are kept on stan...
- Please verify the Orbi model system your using?
- Orbi RBR 50
- What Firmware version is currently loaded?
- V2.7.3.22
- What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- AT&T Fiber 1Gbps, using the Pace 5268AC gateway
- What mobile devices are you using for Orbi app?
- iPhone 13
Thank you FURRYe38
TyrionL wrote:
- Please verify the Orbi model system your using?
- Orbi RBR 50
- What Firmware version is currently loaded?
- V2.7.3.22
- What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- AT&T Fiber 1Gbps, using the Pace 5268AC gateway< What mode is the Gateway working in? I presume router mode? This modem already has a built in router and wifi.
- What mobile devices are you using for Orbi app?
- iPhone 13
Has a factory reset and setup from scratch been performed since last update?
Is the devices that are being controlled have a IP address reservation on the RBR?
Has a factory reset and setup from scratch been performed since last update?
- No. I shouldn't have to do that to get basic functionality to work.
Is the devices that are being controlled have a IP address reservation on the RBR?
- No, why is this necessary?
Same problem this morning. Internet paused last night, yet almost two hours depleted overnight by devices in my son's profile. How can this happen?
TyrionL wrote:
-
Has a factory reset and setup from scratch been performed since last update?
- No. I shouldn't have to do that to get basic functionality to work. Basic troubleshooting step. May need to clear things out and start fresh to ensure the system is configured and working well. Could be anything and we don't know what has been configured on the system by users. Also FW may be a cause and needs to be cleared out and start fresh to see if the problem continues or can be resolved. If not then this will need to be looked at by NG support.
-
Is the devices that are being controlled have a IP address reservation on the RBR?
- No, why is this necessary? Might need to set a reservation to ensure the system and configuration are working with the desired devices.
-
