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Forum Discussion
Overnight device activity consuming allowed time
The devices attached to my son's profile are using the network during overnight (when he's not actually using the devices) and consuming time allocated to him. Both of these devices are kept on stan...
TyrionL wrote:
Has a factory reset and setup from scratch been performed since last update?
- No. I shouldn't have to do that to get basic functionality to work. Basic troubleshooting step. May need to clear things out and start fresh to ensure the system is configured and working well. Could be anything and we don't know what has been configured on the system by users. Also FW may be a cause and needs to be cleared out and start fresh to see if the problem continues or can be resolved. If not then this will need to be looked at by NG support.
Is the devices that are being controlled have a IP address reservation on the RBR?
- No, why is this necessary? Might need to set a reservation to ensure the system and configuration are working with the desired devices.
Hi TyrionL
Let me check on this. I will get back to you for any updates.
Regards,
Blanca
Community Team
Blanca_O any updates?
I called Neatgear support twice this week and both times, after I connected to a human, I was put on hold for 30+ minutes, and forced to drop in utter frustration. :smileyfrustrated:
I have sent you a message. Please check your inbox.
Regards,
Blanca
Community TeamToday, even before my son returned from school, his devices managed to use 3 hours and 20 minutes. The funny thing is that his limit is 3 hours. :smileyvery-happy:, so somehow the devices managed to use more time than the Orbi should allow.