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Forum Discussion
rmartin7
Aug 23, 2024Follower
Parental Control has completely disabled my router
I have had my Netgear RAXE500 for over 2 years. Somehow in the last few days the free trial of Parental Control got activate in the Nighthawk App. Now have no or intermittent internet access. I tr...
- Aug 26, 2024
Try disable SPC from the NH app.
If you factory reset the router and setup from scratch using a wired PC and web browser while the router is not connected to the ISP modem, should be able to setup the router manually and the router will work after it's setup.
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
Or use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router
Avoid connecting the NH app to the router.
FURRYe38
Aug 26, 2024Guru - Experienced User
Try disable SPC from the NH app.
If you factory reset the router and setup from scratch using a wired PC and web browser while the router is not connected to the ISP modem, should be able to setup the router manually and the router will work after it's setup.
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
Or use the ERASE button on the routers web page to factory reset the router:
https://kb.netgear.com/24233/How-do-I-erase-the-configuration-settings-on-my-Nighthawk-router
Avoid connecting the NH app to the router.