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Parental Control stopped working
I have Parent Control subscription for about a month. It's been working fine. But today it stopped working. It doesn't show usage History and doesn't limit the usage. The firmware version is 2.7....
(For some reason all the other related topics have been marked as closed)
Netgear Support finally resolved the issue I had with SPC not working following the force migration in January 2022. Basically, it would work for a few hours and then stop applying rules, logging history, etc. It was resolved end of October.
The problem was caused by Circle settings not allowing Netgear SPC to work. Level 3 support recreated by setup in their lab and built a script that deleted all trace of Circle.
After running this script into the router, I did factory reset and reinstalled the app. The profiles weren’t lost and SPC has been working for 2 weeks non stop now.
So if you are a previous Circle user on Orbi and could never make SPC work, they have a solution. Just need to point them to Level 3 script they have built. (PM me for my case number)
Thank you to Bernard for Level 2 who finally got this resolved.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What device(s) have you installed Orbi app and Circle on? Try a different device to compare results?
Has a factory reset and setup from scratch been performed since last FW update?
dd-walker wrote:
I have Parent Control subscription for about a month. It's been working fine. But today it stopped working. It doesn't show usage History and doesn't limit the usage.
The firmware version is 2.7.3.22.
What shall I do? Thanks.
I'm using Comcast (business) Internet. The modem model is Cisco DPC3008.
I installed the Orbi app on my android phone.
I haven't tried factory reset.
