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Parental Control stopped working
I have Parent Control subscription for about a month. It's been working fine. But today it stopped working. It doesn't show usage History and doesn't limit the usage. The firmware version is 2.7....
(For some reason all the other related topics have been marked as closed)
Netgear Support finally resolved the issue I had with SPC not working following the force migration in January 2022. Basically, it would work for a few hours and then stop applying rules, logging history, etc. It was resolved end of October.
The problem was caused by Circle settings not allowing Netgear SPC to work. Level 3 support recreated by setup in their lab and built a script that deleted all trace of Circle.
After running this script into the router, I did factory reset and reinstalled the app. The profiles weren’t lost and SPC has been working for 2 weeks non stop now.
So if you are a previous Circle user on Orbi and could never make SPC work, they have a solution. Just need to point them to Level 3 script they have built. (PM me for my case number)
Thank you to Bernard for Level 2 who finally got this resolved.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What device(s) have you installed Orbi app and Circle on? Try a different device to compare results?
Has a factory reset and setup from scratch been performed since last FW update?
dd-walker wrote:
I have Parent Control subscription for about a month. It's been working fine. But today it stopped working. It doesn't show usage History and doesn't limit the usage.
The firmware version is 2.7.3.22.
What shall I do? Thanks.
I'm using Comcast (business) Internet. The modem model is Cisco DPC3008.
I installed the Orbi app on my android phone.
I haven't tried factory reset.
I called tech support, and was told to do a reset. Afterwards, parental control works again.
Happy it was the easy of a fix.
If you mark your solution as solved, it might help the next person with that problem.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
dd-walker wrote:
I called tech support, and was told to do a reset. Afterwards, parental control works again.
dd-walker, it will fail again.
Join the club of the factory resetters that make it work for 2-3 days and then it will stop working again. They have no clue what is the root cause. I have a case opened with Netgear on the same version and hardware and in the mean time, paying for a subscription on a product that shows no history, no usage, no filters. I didnt the whole factory reset, reinstall app, redo configs many many times and it always end up failing after a few days. This product is not working. Too bad they forced us to go away from Circle.
