NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Parental Control stopped working
I have Parent Control subscription for about a month. It's been working fine. But today it stopped working. It doesn't show usage History and doesn't limit the usage. The firmware version is 2.7....
(For some reason all the other related topics have been marked as closed)
Netgear Support finally resolved the issue I had with SPC not working following the force migration in January 2022. Basically, it would work for a few hours and then stop applying rules, logging history, etc. It was resolved end of October.
The problem was caused by Circle settings not allowing Netgear SPC to work. Level 3 support recreated by setup in their lab and built a script that deleted all trace of Circle.
After running this script into the router, I did factory reset and reinstalled the app. The profiles weren’t lost and SPC has been working for 2 weeks non stop now.
So if you are a previous Circle user on Orbi and could never make SPC work, they have a solution. Just need to point them to Level 3 script they have built. (PM me for my case number)
Thank you to Bernard for Level 2 who finally got this resolved.
I'm using Comcast (business) Internet. The modem model is Cisco DPC3008.
I installed the Orbi app on my android phone.
I haven't tried factory reset.
I called tech support, and was told to do a reset. Afterwards, parental control works again.
Happy it was the easy of a fix.
If you mark your solution as solved, it might help the next person with that problem.
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
dd-walker wrote:
I called tech support, and was told to do a reset. Afterwards, parental control works again.
dd-walker, it will fail again.
Join the club of the factory resetters that make it work for 2-3 days and then it will stop working again. They have no clue what is the root cause. I have a case opened with Netgear on the same version and hardware and in the mean time, paying for a subscription on a product that shows no history, no usage, no filters. I didnt the whole factory reset, reinstall app, redo configs many many times and it always end up failing after a few days. This product is not working. Too bad they forced us to go away from Circle.
Is SPC still working for you?
dd-walker wrote:
I called tech support, and was told to do a reset. Afterwards, parental control works again.
3 times in one month I had to do the factory reset, install config, reinstall app, rebuild profile. It only bought me 2-3 days of working SPC before it fails again and stops tracking usage or applying filters. I stopped wasting my time and ask Netgear to find a fix ASAP. Case is still open. Circle worked more than a year with zero interruption. SPC from Netgear is broken.
If you have a case open with NG support then keep in contact with them until the problem is resolves as theres nothing else we can help you with here in the forums.
Good Luck.
Chuckg1 wrote:
3 times in one month I had to do the factory reset, install config, reinstall app, rebuild profile. It only bought me 2-3 days of working SPC before it fails again and stops tracking usage or applying filters. I stopped wasting my time and ask Netgear to find a fix ASAP. Case is still open. Circle worked more than a year with zero interruption. SPC from Netgear is broken.
