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Solved
Parental Control stopped working
I have Parent Control subscription for about a month. It's been working fine. But today it stopped working. It doesn't show usage History and doesn't limit the usage. The firmware version is 2.7....
(For some reason all the other related topics have been marked as closed)
Netgear Support finally resolved the issue I had with SPC not working following the force migration in January 2022. Basically, it would work for a few hours and then stop applying rules, logging history, etc. It was resolved end of October.
The problem was caused by Circle settings not allowing Netgear SPC to work. Level 3 support recreated by setup in their lab and built a script that deleted all trace of Circle.
After running this script into the router, I did factory reset and reinstalled the app. The profiles weren’t lost and SPC has been working for 2 weeks non stop now.
So if you are a previous Circle user on Orbi and could never make SPC work, they have a solution. Just need to point them to Level 3 script they have built. (PM me for my case number)
Thank you to Bernard for Level 2 who finally got this resolved.
I have had success turning parental control off and then back on at the settings page.
The cloud icon on upper left corner takes you to a menu:
Settings>Parental Control>enable Smart Parental Control: off then wait a while and then on again.
Hope this helps.
(For some reason all the other related topics have been marked as closed)
Netgear Support finally resolved the issue I had with SPC not working following the force migration in January 2022. Basically, it would work for a few hours and then stop applying rules, logging history, etc. It was resolved end of October.
The problem was caused by Circle settings not allowing Netgear SPC to work. Level 3 support recreated by setup in their lab and built a script that deleted all trace of Circle.
After running this script into the router, I did factory reset and reinstalled the app. The profiles weren’t lost and SPC has been working for 2 weeks non stop now.
So if you are a previous Circle user on Orbi and could never make SPC work, they have a solution. Just need to point them to Level 3 script they have built. (PM me for my case number)
Thank you to Bernard for Level 2 who finally got this resolved.
Thanks for letting us know the details and glad there seems to be a solution.
- An you give me your case number for parental control post circle customer fix?
I can't get netgear, orbi or armour to stop anything through parental controls or otherwise, can you share your solution with me?
thanks,
Pat
Maninarena@yahoo.com
- Can you send me the script? Mine has been so problematic.
Please message me your case number they cannot fix my issue i have a stuck profile that cannot be deleted.
- Hi,
I have been facing the same issue and Netgear support has been sitting on this issue since Dec 19th! Could you please share your case number which helped resolve the issue. Much appreciated and thank you! - My case finally was moved to a engineer high level support. I will let you know when they fix it.
