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Parental Control stopped working
I have Parent Control subscription for about a month. It's been working fine. But today it stopped working. It doesn't show usage History and doesn't limit the usage. The firmware version is 2.7....
(For some reason all the other related topics have been marked as closed)
Netgear Support finally resolved the issue I had with SPC not working following the force migration in January 2022. Basically, it would work for a few hours and then stop applying rules, logging history, etc. It was resolved end of October.
The problem was caused by Circle settings not allowing Netgear SPC to work. Level 3 support recreated by setup in their lab and built a script that deleted all trace of Circle.
After running this script into the router, I did factory reset and reinstalled the app. The profiles weren’t lost and SPC has been working for 2 weeks non stop now.
So if you are a previous Circle user on Orbi and could never make SPC work, they have a solution. Just need to point them to Level 3 script they have built. (PM me for my case number)
Thank you to Bernard for Level 2 who finally got this resolved.
Hi,
I have been facing the same issue and Netgear support has been sitting on this issue since Dec 19th! Could you please share your case number which helped resolve the issue. Much appreciated and thank you!
I have been facing the same issue and Netgear support has been sitting on this issue since Dec 19th! Could you please share your case number which helped resolve the issue. Much appreciated and thank you!
My case finally was moved to a engineer high level support. I will let you know when they fix it.