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WendyJune73's avatar
WendyJune73
Initiate
Mar 31, 2023
Solved

Parental Controls gone RBR750

This morning my parental controls are gone.  Rebooted, nothing.  Tried to enable parental controls, cloud error.  Uninstalled app, reinstalled, now my subscriptions do not show up and the parental co...
  • FURRYe38's avatar
    FURRYe38
    Mar 31, 2023

    Was told that SPC should be fixed now. 

    Please let us know if this has been fixed for you.

     

    WendyJune73 wrote:

    This morning my parental controls are gone.  Rebooted, nothing.  Tried to enable parental controls, cloud error.  Uninstalled app, reinstalled, now my subscriptions do not show up and the parental control list is completely gone.  Getting lots of 'cloud errors'.  

     

BCC-NGComm's avatar
BCC-NGComm
Aspirant
Mar 31, 2023

Same issue on RBR50 as of this morning (3/31/23) - "Error Exception from OneCloud" when trying to do anything in Smart Parental Controls.

I updated the iOS app and signed into it, and now the SPC tile is completely gone from the app's dashboard. If I click on Security I get the same error.

Just in case I also rebooted my modem, then rebooted both the Orbi router and satellite but still get the same behavior.

 

I'm going to chalk this up to DNS somewhere upstream and/or at whatever services Netgear uses for Orbi Smart Parental Controls and Security logins/network traffic? 

 

It's always DNS...