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Forum Discussion

NickPapagiorgio's avatar
NickPapagiorgio
Tutor
Mar 09, 2023

RAX45 Smart Parental Controls - Activation fails after FW upgrade

I agree!! I am having the same exact issue with my Nighthawk RAX45. I bought a one year subscription almost 2 years ago, SAME issue! (error code: SPC-ACT-FAIL) I went through hell talking to SEVERAL ...
breakc0de's avatar
breakc0de
Tutor
Mar 09, 2023

I have the same problem with my ORBI RB750 - I have been locked out of SPC for 4 months now. I have been working with level 2 support since December with no luck. This bug is ridiculous. We need to somehow get some major visibility to this issue so Netgear will actually do something about this. 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 09, 2023

I've passed this onto NG for review. 

KevinLiT 

 

  • NickPapagiorgio's avatar
    NickPapagiorgio
    Tutor
    May 19, 2023

    Hi Furry, will NG respond back to this thread at some point, or will they potentially post a solution somewhere else that I have to go look for?

     

    Thanks

    • Kaballas's avatar
      Kaballas
      Initiate
      May 31, 2023

      Also same issue. I have RAX70 and after last FW upgrade SPC worked for a bit and then just stopped. Didn;t track anything. Then I made the mistake of resetting the router and all went down the drain from there. Through I'd let subscription expire , was due in 1 month, then created new subscription and still the same. Have reset the modem probably 10 times, loaded old firmware which worked and still the same. Paying a premium for these products just for it to fail is just poor.