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Forum Discussion
RAXE500 - Missing Circle support / comprehensive parental controls
From what I've found online, both the RAX200 and RAXE500 routers sport the Broadcom BCM4908 processor, and my understanding is, is that the only really major difference between the RAX200 and the RAX...
I just bought the RAXE500. On the sales page, it shows an image stating it supports Netgear Armor and Netgear Parental Controls (NPC). If you scroll down, there is a huge section talking about NPC as well. Well - they lied to me. It's not there. It's not supported. No one via support chat or via phone can answer me regarding why it's marketed as being available when it's not. Now I have to return this thing and consider it a lost weekend! Ugh!
I've included a mobile screenshot of the page. You can see it in the image and if you scroll down, you can see the entire section. Really frustrated.
I've included a mobile screenshot of the page. You can see it in the image and if you scroll down, you can see the entire section. Really frustrated.
Mitcher Did you try setting it up using the app?
https://www.netgear.com/home/services/smart-parental-controls/
If so, please start your own thread so we can help you and not get your info confused with the OP's.
- It's not available in the app. It literally does not show Parental Controls as an option (like it does the picture on the sales page).
Netgear has set up a community forum specifically for the SPC/Circle product. Most of the people who watch that forum are more likely to have experience with SPC and Circle. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circlehttps://www.netgear.com/home/services/smart-parental-controls/
https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/bd-p/en-home-smart-parental-controls
https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls
https://kb.netgear.com/000062988/Why-can-t-I-see-the-NETGEAR-Smart-Parental-Controls-tile-in-the-Orbi-or-Nighthawk-app-after-upgrading-to-the-latest-firmware
Mitcher wrote:
It's not available in the app. It literally does not show Parental Controls as an option (like it does the picture on the sales page).Just wanted to update this thread: As of today, Feb 8, 2022, the RAXE500 does not support Netgear's Parental Controls or Circle despite it being advertised as it being available. The Netgear support folks, after waiting on hold almost 30 minutes, told me it was an error in the marketing. The Support staff (I talked to a few) all said it would likely be added eventually since it's the flagship model, but the Engineer I spoke with could not give me an ETA.
If you want parental controls, do not buy a RAXE500 currently despite what the product page says. Check with someone in the forums first who owns one and is running the latest firmware. That is my best advice. Don't make my mistake and believe what Netgear has printed as available features on it's product page.
PS - the RAXE500 also does not currently support QOS despite it being listed as a feature on the product page. Again, check with someone who owns one. At least with QOS, there is a BETA firmware with it, but it's unstable and the latest BETA firmware has removed it again.
Thanks!
