RBR50 can not subscribe to premium parental controls after being previous circle user.

Question

I have the Netgear Orbi RBR50. Following a recent firmware ugrade I was advised to upgrade my parental controls from Circle to Netgear's Smart Parental Controls so i did so. They provided a 30 day trial to the Premium features which I did. Now my problem is that it appears that I can't access an ongoing subscription to the Premium features. In the Orbi app when I select 'Unlock Premium' it tells me that the monthly or annual subscription “plan is not available”

Can somebody please advise me what I have to do to get a Premium subscription? I have tried sending several bug reports messages inside the app but got no response fron your team. Please help me subscribe so I can enable the advertised services.

Thanks in advance.

Alan

FURRYe38 · Answer

I would probably reach out to NG support for help on this:
https://community.netgear.com/t5/NETGEAR-Armor/Armor-Help-and-Information/td-p/2211063/jump-to/first-unread-message
Blanca_O&nbsp;KevinLiT&nbsp;

KevinLiT · Answer

Hello aldos,
&nbsp;
Welcome to the NETGEAR Community!
&nbsp;
I understand that you would like to purchase a premium subscription to NETGEAR SMART Parental controls.&nbsp;
&nbsp;
Please PM the following information so I can endorse you to our support team:Name:Email:Phone Number:Device Model:Firmware:Serial Number:Preferred time to be contacted:App version:Please provide this information as soon as possible!I look forward to hearing from you!Best,KevinCommunity Team&nbsp;
&nbsp;
&nbsp;

Forum Discussion

RBR50 can not subscribe to premium parental controls after being previous circle user.

2 Replies