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Forum Discussion
RBR50 No access to parental control settings
I have never had to use the parental control settings on my Orbi RBR50 until recently when I decided it might be time to introduce it. I logged into the router admin and navigated to where I enable C...
I have no option available to me in the Orbi app either for anything parental control related.
When I updated the router to SPC, the Parental Controls tile disappeared from my Orbi app.
There is also no option to add this from the menu.
I am running the latest android app, and have also removed and reinstalled.
Can confirm that I have ruled out all of the below also -
If you cannot find the NETGEAR Smart Parental Control tile in the Orbi App, please make sure that the following conditions are met:
1. You are in a country where SPC is available. What countries is NETGEAR Smart Parental Controls available in?
2. Your NETGEAR single sign-on (SSO) account is registered to a country where SPC is available in your MyNETGEAR account profile settings.
https://kb.netgear.com/000063796/What-countries-is-NETGEAR-Smart-Parental-Controls-available-in?lang...
3. The NETGEAR SSO account that you use to log in to the Orbi app is the same account that your router is registered to.
4. Your router isn’t in AP (access point) mode.
Thanks
Something to contact NG support about then.
Unfortunately NG support is not an option.
They won't let me raise a support case as my complimentary support date has passed.
The only option I get is to search the knowledge base or visit the community for help!One item to check would be the My Subscriptions on the Orbi app.
Might try a full on factory reset and setup from scratch and walk thru the setup routine with the Orbi app and see if this applies the subscription to the system.Other than this, not sure what else, unless maybe NG is not supporting Circle or SPC on the 50 series Orbi system.
FYI, the all ORBI AC series has gone into EoL status so won't see much FW updates unless some major security issue is seen.