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Forum Discussion
RBR50 No access to parental control settings
I have never had to use the parental control settings on my Orbi RBR50 until recently when I decided it might be time to introduce it. I logged into the router admin and navigated to where I enable C...
Haven't got my issue resolved yet!
Hello archidealhome and nhenson22 ,
Welcome to the NETGEAR Community!
I understand that you are not able to use Smart Parental Controls on your Orbi app after upgrading from Circle. Users in the were able to resolve this issue by uninstalling the Orbi app then doing a factory reset on the Orbi Mesh System then reinstalling the Orbi app.
Please navigate to the link below for instructions on how to successfully factory reset your Orbi Mesh system:
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
Best,
Kevin
Community Team
KevinLiT
Thanks for the advice, have just completed a completed a painful factory reset, reinstalled the orbi app and finished setting up.
Everything is exactly as it was before. No SPC options in the app, and no mention of it in the router admin either.
What are my other options?
Thanks