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Forum Discussion

Batch48's avatar
Batch48
Aspirant
Sep 28, 2021

RBR850 - SPC trial MISTAKENLY activated - Cannot set custom DNS servers?

Hardware reference: One Orbi RBR850 + two synced Orbi RBS850 satellites running Netgear firmware version 4.6.3.16_2.0.51. Windows 10 PC using Firefox v92.0.1 and Chrome v94.0.4606.61 browsers to acce...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 29, 2021

Factory reset the RBR and setup from scratch using a wired PC and web browser. Avoid enabled any Armor notifications on the RBRs web page. Don't enable or select the SPC icon on the Orbi app. 

 

You should be able to set DNS addresses after you set up the RBR. 

  • Batch48's avatar
    Batch48
    Aspirant
    Sep 29, 2021
    Yes. Performed this EXACT procedure TWICE. Still unable to set DNS server addresses.

    When I delete and reinstall the Orbi app after the factory reset and RBR setup via Ethernet connected PC and web utility the SPC shows ACTIVATED - OFF in the Orbi app tiles.

    Thus SPC must be registered to the account and the registers device?

    Sent another request to Support today asking again to delete SPC from the registered account and the registered RBR850. Still waiting a reply.
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 01, 2021

      Try a reset with the RBR disconnected from the ISP modem/ONT. Walk thru the setup wizard and select manually setup. When you get to the home screen, Don't show again for the Armor window. Go in and see if DNS can be set to Custom...

      • Batch48's avatar
        Batch48
        Aspirant
        Oct 01, 2021
        Thanks for the help. I’ll try to setup the RBR850 while disconnected from the ISP. I will report the result.
    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Oct 01, 2021
      Batch48 wrote:
      Sent another request to Support today asking again to delete SPC from the registered account and the registered RBR850. Still waiting a reply.

      How are you sending requests to "Support"?

      My "90 days" expired years ago, and I have yet to find a method to reach Netgear support directly.  Are you within your "90 days"?

      Or... sending messages in regard to the SPC subscription?

      • Batch48's avatar
        Batch48
        Aspirant
        Oct 01, 2021

        The original 90-day support coverage for my Orbi RBR850 is expired. I'm sending messages to Support re the SPC activation. They reply to the SPC support requests with little help and then immediately close the case so no further comms or action can be taken. If another RBR850 factory reset and reconfig while disconnected from the ISP doesn't solve the issue I may be forced to subscribe to a 6 months support plan on the devoice in order to resolve this issue. I'm convinced there is a bug in the SPC registration info at the server.