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Forum Discussion
Re: Can no longer pause internet, parental controls also off - RAX70
Signed back up to try again, despite no resolution in 2022 or 2023. Now I can't even get to the parental control features. After purchase it requires installation and it fails to install every time. ...
What version of the Nighthawk app are you using?
What platform is the phone? Apple Or Android?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message