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Forum Discussion

HaniRBR750's avatar
HaniRBR750
Aspirant
May 19, 2024

Re: Impossible to enable / buy parental controls on RBK852

I also have the same issue. I tried changing the country and reset the mesh system but the problem persists. Still cannot buy the SPC after the trial has expired.  Please advise the solution for t...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 20, 2024

What region are you located?

What model Orbi system do you have? 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/Smart-Parental-Controls-Help-and-Information/m-p/2193919#M524

 

Try a factory reset on the Orbi system and setup from scratch using Orbi app? 

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

 

 

HaniRBR750's avatar
HaniRBR750
Aspirant
May 21, 2024
All the above have been checked and done. I can see other complaints on the same matter from other people.