Re: Overnight device activity consuming allowed time

Never did hear back from them on if this was fix. It appears the long-standing issue with Smart Parental Controls remains unresolved. Two years after canceling for this exact reason, I was enticed back by a discount, only to find the same flaw: background activity is being counted as active "Time Limit" usage. For example, I set a 1-hour daily limit for my daughter’s devices. Even when the devices are asleep or she is away at school, background processes (updates, "phoning home") exhaust the entire time limit within an hour. I regret paying for a service that is currently unusable. Is there a fix for this, or can I request a refund?