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Forum Discussion
Re: Overnight device activity consuming allowed time
Same issue. I noticed there is an option to put sites in Site Manager and set to unlimited. Unfortunately, if they are IP addresses you cannot. I have an Apple IP address (17.57.144.39) that keeps pi...
Never did hear back from them on if this was fix. It appears the long-standing issue with Smart Parental Controls remains unresolved. Two years after canceling for this exact reason, I was enticed back by a discount, only to find the same flaw: background activity is being counted as active "Time Limit" usage. For example, I set a 1-hour daily limit for my daughter’s devices. Even when the devices are asleep or she is away at school, background processes (updates, "phoning home") exhaust the entire time limit within an hour. I regret paying for a service that is currently unusable. Is there a fix for this, or can I request a refund?
Something to contact NG support about.
We did. Please read the thread.
Something to ask Apple about in why there pad is pinging all the time.
Or - stay with me - NG says “hey, this may not work well with certain iOS configs such as [x, y or z]” before you sign up.
Or. - OR! NG actually responds to the service ticket in a meaningful, productive way like “hey, sorry about that. It’s a known issue, but we can’t fix it because it is a feature of Apple we can’t accommodate.”