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Shriekrvce's avatar
Shriekrvce
Initiate
Feb 23, 2022
Solved

Smart Parental Controls - premium plan reactivate -i was trying the trial version and it locked late

Hello Team,    I recently installed RBR 750 Router with two satellite system, everything was fine, earlier it was a drop, never I faced issues. I activated the free trial of parental version and la...
  • FURRYe38's avatar
    FURRYe38
    Feb 28, 2022

    Has a factory reset and setup from scratch been performed since last FW update?

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What Orbi App version and mobile platform are you using with the Orbi app? 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 28, 2022

Has a factory reset and setup from scratch been performed since last FW update?

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What Orbi App version and mobile platform are you using with the Orbi app? 

Shriekrvce's avatar
Shriekrvce
Initiate
Mar 03, 2022

Thank you buddy. YEs I did that long back factory reset and did all again and ignored those parental part. Its crazy at least the app should show a reminder its expiring do you want to continue or not and then entangle, but it does not or maybe I missed it. appreciate your answer. 

 

have a good day 

 

Thank you, 

Sreekanth