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Forum Discussion

Aspirant

Jul 17, 2022

Smart Parental Control, but getting the following error, SPC-ACT-FAIL

I am having the same issue, where I paid for the premium subscription, Smart Parental Control, but getting the following error, SPC-ACT-FAIL. My Orbi RBR750 firmware is V4.6.8.2_2.1.9

Guru - Experienced User

Jul 18, 2022

https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/Smart-Parental-Controls-Help-and-Information/td-p/2193919/jump-to/first-unread-message

Aspirant

Jul 18, 2022

Thank you for the links. I have gone through all of those already, but still get the error, SPC-ACT-FAIL when trying to setup the Parental Control from the Orbi phone app.

Do you have any other suggestions?

FURRYe38
Guru - Experienced User
Jul 19, 2022
Might updated to v.5 on your system:

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/bd-p/en-home-orbi-ax

Or file a bug report with in the Orbi app:

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/first-unread-message
JaydeeJD
Aspirant
Aug 23, 2022
I am having this same issue and have tried all the same things. No luck! ISSUE IS NOT SOLVED!!
- JRGnOC
  Aspirant
  Aug 23, 2022
  Hi.
  
  I was able to resolve the issue with Netgear Tech Support.
  We did two things.
  1. Update Router and Satellites to latest firmware, 4.6.8.5
  2. Reset the Router to factory settings.
  
  After doing both of these, I was able to setup Parental Controls.
  - JaydeeJD
    Aspirant
    Aug 23, 2022
    When you perform a factory reset, does it "downgrade" the firmware?
    Had you completed a trial prior to having the issue?
    Thanks.