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Shriekrvce's avatar
Shriekrvce
Initiate
Feb 23, 2022
Solved

Smart Parental Controls - premium plan reactivate -i was trying the trial version and it locked late

Hello Team,    I recently installed RBR 750 Router with two satellite system, everything was fine, earlier it was a drop, never I faced issues. I activated the free trial of parental version and la...
  • FURRYe38's avatar
    FURRYe38
    Feb 28, 2022

    Has a factory reset and setup from scratch been performed since last FW update?

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What Orbi App version and mobile platform are you using with the Orbi app? 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 28, 2022

Has a factory reset and setup from scratch been performed since last FW update?

 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

What Orbi App version and mobile platform are you using with the Orbi app? 

  • Shriekrvce's avatar
    Shriekrvce
    Initiate
    Mar 03, 2022

    Thank you buddy. YEs I did that long back factory reset and did all again and ignored those parental part. Its crazy at least the app should show a reminder its expiring do you want to continue or not and then entangle, but it does not or maybe I missed it. appreciate your answer. 

     

    have a good day 

     

    Thank you, 

    Sreekanth 

  • Aintanant's avatar
    Aintanant
    Guide
    Mar 15, 2022

    FURRYe38 

     

    This has not worked.  It is not a solution.  It is a Hail Mary.  Also reaching out to moderators is pointless, I am waiting for a private message since October.