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Forum Discussion
Shriekrvce
Feb 23, 2022Initiate
Smart Parental Controls - premium plan reactivate -i was trying the trial version and it locked late
Hello Team, I recently installed RBR 750 Router with two satellite system, everything was fine, earlier it was a drop, never I faced issues. I activated the free trial of parental version and la...
- Feb 28, 2022
Has a factory reset and setup from scratch been performed since last FW update?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What Orbi App version and mobile platform are you using with the Orbi app?
FURRYe38
Feb 28, 2022Guru - Experienced User
Has a factory reset and setup from scratch been performed since last FW update?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What Orbi App version and mobile platform are you using with the Orbi app?
Aintanant
Mar 15, 2022Guide
This has not worked. It is not a solution. It is a Hail Mary. Also reaching out to moderators is pointless, I am waiting for a private message since October.
- FURRYe38Mar 15, 2022Guru - Experienced User
Aintanant wrote:
This has not worked. It is not a solution. It is a Hail Mary. Also reaching out to moderators is pointless, I am waiting for a private message since October.
- Chuckg1Mar 15, 2022StarFurry are you a Bot? It is the second thread I see an empty reply from you with just a link to a FAQ that does not address the question.
Factory reset does not permanently fix the problem. It reoccurs shortly after.- FURRYe38Mar 15, 2022Guru - Experienced User
You'll need to contact NG support for additional help and information regarding this. This is something NG support needs to review and look at as we don't have any other resources to help on.