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Smart Parental Controls - premium plan reactivate -i was trying the trial version and it locked late
Hello Team, I recently installed RBR 750 Router with two satellite system, everything was fine, earlier it was a drop, never I faced issues. I activated the free trial of parental version and la...
Has a factory reset and setup from scratch been performed since last FW update?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What Orbi App version and mobile platform are you using with the Orbi app?
This has not worked. It is not a solution. It is a Hail Mary. Also reaching out to moderators is pointless, I am waiting for a private message since October.
Aintanant wrote:
This has not worked. It is not a solution. It is a Hail Mary. Also reaching out to moderators is pointless, I am waiting for a private message since October.
- Furry are you a Bot? It is the second thread I see an empty reply from you with just a link to a FAQ that does not address the question.
Factory reset does not permanently fix the problem. It reoccurs shortly after.You'll need to contact NG support for additional help and information regarding this. This is something NG support needs to review and look at as we don't have any other resources to help on.
Hello NETGEAR Community members,
Thank you for sharing your experience here. FURRYe38 Thank you for sharing the FAQ that outlines the requirements and common issues that can occur when subscribing to Smart Parental Controls.
Chuckg1 and Aintanant - I'm looking into this issue further on your behalf and will ask our Customer Care Team to reach out to you.
Best Regards,
Christine T.
