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Forum Discussion

Shriekrvce's avatar
Shriekrvce
Initiate
Feb 23, 2022
Solved

Smart Parental Controls - premium plan reactivate -i was trying the trial version and it locked late

Hello Team,    I recently installed RBR 750 Router with two satellite system, everything was fine, earlier it was a drop, never I faced issues. I activated the free trial of parental version and la...
  • FURRYe38's avatar
    FURRYe38
    Feb 28, 2022

    Has a factory reset and setup from scratch been performed since last FW update?

     

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    What Orbi App version and mobile platform are you using with the Orbi app? 

ChristineT's avatar
ChristineT
NETGEAR Employee Retired
Mar 21, 2022

Hello Chuckg1  and Aintanant ,

 

I am follow up with you in hopes of confirming your issue(s) is now resolved? Please let me know if you need any further assistance.

 

Best,

Christine

 

 

Aintanant's avatar
Aintanant
Guide
Mar 21, 2022

Of course it is not resolved.  Not one thing has been done.  No responses other than we resolved that.  Is it resolved.  I will look into that and get back to you. ChristineT