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Forum Discussion
Smart Parental Controls has stopped working (again?)
Hi, Today, SPC has stopped working. Within in the Orbi app I cannot see any devices listed, profiles cannot be added or editied, and I cannot disable (with the intention to re-enable) SPC; with the...
I have the exact same issue. Devices can not be seen in the app. But in the web interface I can see them.
- Same issue with my Orbi app. Was on phone with customer support at 10 am today and she was not very knowledgeable and said there were no services reported down.
I still can’t do anything with the parental controls and now all the kids devices are locked out because the stupid app won’t let me turn on the internet.
This is unacceptable. Netgear has been failing again and again and I think I’m done. 600 dollar system that doesn’t even work.
Had the same issue yesterday. Today all my devices “came back” in the app and I could do changes to the different profiles in the SPC. However I can’t see any usage, or history browsing data in the different profiles. So it looks like they have fixed something but not all. Anyone having the same issue?
- Exactly the same issue, devices can be seen (though Apple devices are not being identified anymore - just "Apple" - every other type of device is correctly named) and I can add profiles. I still can disable SPC (same error message as before) and no usage or history since it stopped working.
So, it's not resolved 24 hours later.