NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Smart Parental Controls has stopped working (again?)
Hi, Today, SPC has stopped working. Within in the Orbi app I cannot see any devices listed, profiles cannot be added or editied, and I cannot disable (with the intention to re-enable) SPC; with the...
Besides the lack of history, the bigger issue (for me anyway) is that none of the controls even do anything. Pausing devices doesn't actually pause them. Time limits not working. Bedtime not working. Just wondering if others are seeing the same thing...
Yes, all those functions you mentioned no longer work for me either.
- pausing, bed-time, off-time, app limits, - nothing works even though it registers the settings.
I tried to disable SPC from Orbi App and it won’t disable them - it says
“Unable to toggle state (code: SPC-DISABLE-FAIL)
Here we go again with contacting support…I just finished doing this last week when I couldn’t unpause the profile.
We've made NG aware of your issues. Not much else we can do from here in the forums. Users will need to submit bug reports thru the app for issues seen. NG is aware.
Good Luck.- I spoke to a support rep over chat yesterday. Their advice was to uninstall and reinstall the android app. If that didn't work, downgrade the firmware of the RAX48 router to the previous version.
Not only did that not work, but downgrading the firmware caused my router to lose all settings and it would not recognize my backup settings cfg file.
Apparently this parental control bug is a known issue, I might try downgrading to an earlier version if I feel adventurous.
