Forum Discussion

Guide

Apr 09, 2023

Smart Parental Controls has stopped working (again?)

Hi, Today, SPC has stopped working. Within in the Orbi app I cannot see any devices listed, profiles cannot be added or editied, and I cannot disable (with the intention to re-enable) SPC; with the...

FURRYe38

Guru - Experienced User

Apr 24, 2023

What Orbi model do you have?
What FW is loaded on the Orbi system?

mkhs wrote:

I did a factory reset on the orbi and everything is working now. Lost all the profile information for devices, but after resetting those parent controls are working again, showing usage etc.. Hoping that doesn't happen again.

mkhs

Aspirant

Apr 24, 2023

I’m not extremely tech savvy but I think the router is RBR50v2
FW V2.7.4.24

I have two satellites also.

FURRYe38
Guru - Experienced User
Apr 24, 2023
You might update FW and see if this helps SPC:

https://community.netgear.com/t5/Orbi-Wi-Fi-5-AC-and-Orbi-with/New-RBR50-RBS50-Firmware-Version-2-7-5-4/td-p/2296598/jump-to/first-unread-message

If you do, be sure to update the RBS first, then the RBR lastly.

mkhs wrote:
I’m not extremely tech savvy but I think the router is RBR50v2
FW V2.7.4.24

I have two satellites also.