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Forum Discussion
SPC - Can't disable (SPC-DISABLE-FAIL)
Hi, I am paying for this subscription as well as Armour and am finding it frustrating that after a router reboot (power outage) I have to go through a factory reset procedure just to enable SPC again...
Hi, that's correct, I have the latest firmware and software updates for the NightHawk app.
Nighthawk RAX40v2.
Firmware Version: V1.0.11.112_2.0.77.
Tried to disable SPC from the Settings -> Parental Controls in the app. V2.19.0.2392
Running Android V12 on a Galaxy S10e (SM-G970F).
SPC has stopped working several times now and the only pattern I can see is that it happens when the router is restarted (e.g. due to power outage). I've tried to restart devices, including the one I run the NIghtHawk app on (several times). I've tried soft and hard resets on the router itself. I've tried various things from within the NightHawk app - such as the suggestion to turn SPC off/on however couldn't even turn it off.
It's as if the app itself doesn't recognise the subscription? The only way to resolve the issue is a time consuming factory reset, restore a backup I've made and then because SPC has lost all its settings I then need to re-assign each device to individual profiles, rename them all, redo all the settings, etc.).
It wouldn't be so bad if I could back up all the SPC configuration. Then the whole process would take ten minutes (instead of well over an hour).
Regards,
Bas
OK, thanks - so it's clearly a bug.
I'm after a work-around because frankly the number of issues I see other users having with SPC I don't have a lot of confidence bugs are being addressed/fixed/tested adequately.
Bas