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Forum Discussion
Still having trouble setting bedtime in parental control
What am I doing wrong trying to set bedtime limits for devices on our Orbi? • I have defined a profile. • I have added a desktop device to the profile. • I have created two bedtime settings: ...
It depends what you call progress.
Before my Smart Parental Controls trial expired, I talked with Support several times. I spent about two and a half hours chatting with them on three occasions to help do troubleshooting. Support finally confirmed that there's a problem with the current firmware and with the current version of the SPC app that does not work with ethernet-connected devices. It was undetermined whether it worked with an earlier version of the firmware or if this is a new problem
Support had me submit a bug report about a month ago. But now the bug is in a black hole. There seems to be no way to discover if anyone is working to resolve it or not. One of the support people told me that I could get it escalated if I pay $120, which feels like extortion to me.
Chuck
