NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
The "Enable Smart Parental Controls on Your Router" nag ad pops up EVERY time I login to my router.
Ever since I applied the V1.0.4.98_10.0.71 firmware update, I am presented with a ""Enable Smart Parental Controls on Your Router" pop-up every time I login. There is no checkbox to disable this ...
Complaint Submitted
Your complaint has been submitted and assigned the ID 14880137. For your reference, a copy of your complaint appears below. You will receive an email with further information once your complaint is processed by the BBB.
The complaint is being handled by the dispute center listed below. Please contact them with any questions.
Better Business Bureau (Phoenix, AZ)
1010 E Missouri Ave
Phoenix , AZ 85014-4585
I received an update from the BBB that they have initiated an enquiry to Netgear.
The Better Business Bureau serving the Pacific Southwest (BBB) has received your correspondence involving NetGear. Thank you for contacting BBB and allowing us the opportunity to assist you with resolving this matter. Your case number is: 14880137; please make a note of this number for future reference.
BBB acts as a neutral third-party to foster an ethical marketplace. As part of its mission, BBB assists businesses and consumers by opening lines of communication with the facilitation of disputes, and providing company reports to summarize how a company responds to and resolves any issues that may arise.
While your Better Business Bureau is teleworking to continue serving our communities, we know that many businesses have closed completely or are working under a reduced schedule or under alternative operating arrangements.
Your complaint has been reviewed and forwarded to NetGear and we have asked that they respond. We will send you any response they provide.