NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Mikko626's avatar
Mikko626
Aspirant
Oct 03, 2024

"This plan is not available" for Smart Hope Parental Controls (Orbi RBR50)

I'm in the 30 day trial of SHPC and would like to subscribe.   However, when i try to purchase the full version in Orbi app, it tells me that "This plan is not available" for both Monthly/Annual op...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 03, 2024

I don't see anything regarding Smart Hope. There only seems to be Smart Parental Controls. 

 

Might update FW on the system, RBS first, the RBR lastly:

https://community.netgear.com/t5/Orbi-Wi-Fi-5-AC-and-Orbi-with/New-RBR50-RBS50-Firmware-Version-2-7-5-4/td-p/2296598/jump-to/first-unread-message

 

Review this:

https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/Orbi-RBR850-missing-parental-control-tjle/m-p/2399141/highlight/true#M2036

Mikko626's avatar
Mikko626
Aspirant
Oct 07, 2024

Thanks for the recommendation to update the FW. I now updated both RBS and RBR to v2.7.5.4 but still getting the "This plan is not available" message in Orbi App, so can't purchase SPC