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Forum Discussion
To use Access Control, please use the Orbi App
This is what I see when trying to access Access Control. I strongly suspect it's because accidentally activated the trial of Smart Parental Controls. Even though I've turned it "off" in the app, it's...
I should add that in the Orbi app, under My Subscriptions, there is still no way to cancel this trial for Smart Parental Controls. The only option is to sign up for a paid subscription.
This is patently ridiculous that I'm blocked out of a core feature of the $1,500 router that I own.
I have now factory reset my Orbi system. I am able to use Access Control on the web, however, in the app, I cannot use Device Manager. This is ridiculous.
I am at my wits end, and my only recourse is to file complaints with the FCC and BBB. ChristineT
Hello BenjaminNYC ,
Thank you for making me aware of this issue. I was able to locate your case number and will follow up with support on your behalf. Please allow me a little bit of time to investigate this and get back to you.
Kind Regards,
Christine
