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Forum Discussion
To use Access Control, please use the Orbi App
This is what I see when trying to access Access Control. I strongly suspect it's because accidentally activated the trial of Smart Parental Controls. Even though I've turned it "off" in the app, it's...
I should add that in the Orbi app, under My Subscriptions, there is still no way to cancel this trial for Smart Parental Controls. The only option is to sign up for a paid subscription.
This is patently ridiculous that I'm blocked out of a core feature of the $1,500 router that I own.
I have now factory reset my Orbi system. I am able to use Access Control on the web, however, in the app, I cannot use Device Manager. This is ridiculous.
I am at my wits end, and my only recourse is to file complaints with the FCC and BBB. ChristineT
Hello BenjaminNYC ,
Thank you for making me aware of this issue. I was able to locate your case number and will follow up with support on your behalf. Please allow me a little bit of time to investigate this and get back to you.
Kind Regards,
Christine
I really appreciate that, thank you ChristineT !
Hello BenjaminNYC ,
We are verifying if support has a way to disable the trial. If this is truly not possible, we will be asking our subscription team if there is anything that can be done on the backend. I truly appreciate your patience while I work through getting this resolved for you.
Warm Regards,
Christine
Thank you, again, ChristineT. I appreciate it. I think the larger issue is that (1) I am unable to use Device Manager (app) unless I reactivate SPC, and/or (2) I am unable to use Access Control (GUI) if I do reactivate SPC. This is an impossible situation for your customers. And of course, my inability to get anyone to help me without reaching out to you. I appreciate your help.
