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Forum Discussion
To use Access Control, please use the Orbi App
This is what I see when trying to access Access Control. I strongly suspect it's because accidentally activated the trial of Smart Parental Controls. Even though I've turned it "off" in the app, it's...
Hello radesix78 ,
Thank you for your post!
I understand that you are having difficulties with disabling the SPC on your Orbi router.
When navigating to the following: Orbilogin.com> ADVANCED> Access Control.
Does it direct you to use your Orbi app?
Best,
Kevin
Community Team
SPC was never active on this router. I took the original router back and got a new one. When I setup the new router I did not activate SPC
Let me repeat…
1) it was never active on the current router
2) I can see the Access Control GUI.
3) The Access Control functionality is set to block all new devices from joining the network
4) devices show up as blocked - but are not blocked
5) Pausing the device in the Orbi app also has no effect.
6) Access Control is not working
KevinLiT If you have access to support tickets please see the ticket in L3 support. I've been working with Bella and as of today Bernard.
ChristineT Please feel free to join the party! 🙂 Bernard mentioned you as well.