NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
To use Access Control, please use the Orbi App
This is what I see when trying to access Access Control. I strongly suspect it's because accidentally activated the trial of Smart Parental Controls. Even though I've turned it "off" in the app, it's...
Wow. Where is this chat bot?
Tried the chatbot and agent confirmed they cannot see any SPC on my account nor router, despite it being active in the app and on mynetgear.com
On my end, it does say active as well, but the feature of blocking the devices is working properly. What devices is it not blocking on your end? My devices connect but say no internet
- I cannot access Access Control at all in the Orbi GUI, it says instead exactly the title of this thread.
- Yes that was my problem too. I could see the Access control GUI and it would say that it was blocking devices but it wasn’t
- I started a new case via chatbot. They claimed they “cannot see SPC” on my account. I shared screenshots of app and My Netgear showing it active. They have elevated it. I have low hopes.