We are aware of an issue where some users are unable to login to their apps, or are losing connection to their apps. We are actively working on this issue. Please stay tuned for more information.

I had the Arlo and have upgraded to the Arlo Pro 2 but can connect my phone to the base station. If I have my WiFi on it will not let me log into the Arlo app. If I turn my WiFi off I can get in but when I try to connect to the Base station it can’t find it. And one have any ideas. Just spent $1200.00 on this system and can hook it up.

Firmware Update V1.1.0.68 update did not allow me to login using my login and password information after updating firmware yesterday. Today I could login and check router settings for the firmware version number, but then it timed out and I could not check router settings again, getting an invalid password message, ame as yesterday. I can still get access to routerlogin.com and check all router settings for any interval of time.

Receiving warnings of internet not fast enough and can’t sign in. My speeds are good so I assume it’s an Arlo issueI can’t sign in

Why can’t I get into the app but it can notify me of movements? I just set this system up today and it was working fine all day until about two hours ago. This is not a good impression for a new customer.

App Login Issue 5/25/18 | NETGEAR Communities

19 Replies

Joecitgo
Initiate
May 28, 2018
I had the Arlo and have upgraded to the Arlo Pro 2 but can connect my phone to the base station. If I have my WiFi on it will not let me log into the Arlo app. If I turn my WiFi off I can get in but when I try to connect to the Base station it can’t find it. And one have any ideas. Just spent $1200.00 on this system and can hook it up.
- thegunny_usmc
  Aspirant
  May 28, 2018
  Hey JoeCitgo - While you were not responding to my post, I did note that you mentioned turning off your Cell Phone WIFI. Tried it for my dilemma and, well..... it worked! Thanks Guy!!
mylifesablast
Aspirant
May 29, 2018
Night Hawk app (ios) wont allow symbols within passwords although netgear genie app and router login does.

i have a support call open for the last 7 days and no response...this is pathetic, same with the security issue.. no response.

Yet today i get and email saying i havent respond, bloody disgraceful.

i think its time to move on to another provider...call us for more support, how you hide the number so no one can find it
Byrdman49
Aspirant
May 29, 2018
My $400 piece of merda, R9000, has **bleep** the bed more in my 5 days of ownership than my AirPort Extreme (RIP) did in 8 years!!!
damefire
Aspirant
May 29, 2018
I updated the firmware from the app on my Iphone and it won't recognize my password. I can still get on through my laptop. Just replying to make sure I know when you respond.

Thanks.
jamesarah
Aspirant
May 30, 2018
I updated firmware. Now my computer and phone is not recognizing wifi signal.

wifi network name Netgear 27

network key: elodicrabbit 139

pleasen help
- Porteam53
  Aspirant
  May 31, 2018
  Did you turn your router on and off? This helped fix my problem after i updated. Worth guving it a try. Hope it helps.
LilBigfoot
Initiate
May 31, 2018
The Orbi App on my iphone 6 flipped to a registration screen asking me to sign in to manage my Orbi settings. I did successfully. Instructions said they would sent me a confirmation email. None arrived. Said to try agin. No email arrived. Same result today. Now I can't get to my Orbi settings. What's up with this?

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App Login Issue 5/25/18